In today’s fast-paced digital world, businesses are constantly looking for ways to improve their websites, apps, and online services. One effective method they use to identify pain points and enhance user experience is through usability testing. UserTesting is a platform that connects companies with real users who can provide valuable feedback on their digital products. If you're someone who enjoys testing websites, apps, and products while earning extra income, UserTesting offers a simple and rewarding opportunity. This article will explore what UserTesting is, how it works, how you can get started, and the pros and cons of using the platform.
What is UserTesting?
UserTesting is an online platform that allows companies to test their digital products (websites, mobile apps, and prototypes) by gathering feedback from real users. Through UserTesting, businesses can gain insights into how real customers navigate their sites, what they find confusing, and what features need improvement.
For individuals, UserTesting provides a unique opportunity to earn money by testing websites and apps and sharing your thoughts. Participants, known as "testers," are asked to complete tasks on a digital product while thinking aloud, providing verbal feedback on their experience. The feedback is then recorded and sent to businesses, helping them improve their products based on real user opinions.
How Does UserTesting Work?
UserTesting is easy to join and use. The platform connects testers with available testing opportunities, but there are a few simple steps involved:
Sign Up and Create an Account: To get started, you need to sign up on the UserTesting website. This requires you to provide some basic information about yourself, such as your demographic profile (age, location, interests, etc.), as companies often want to target specific user groups for testing. Once registered, you’ll be able to access available tests.
Take a Sample Test: After signing up, you’ll be asked to complete a sample test. This is a quick exercise to ensure you can follow instructions, navigate websites, and provide useful feedback. The sample test may ask you to perform simple tasks, such as navigating a website or finding specific information. Once you pass the sample test, you’ll be eligible for paid testing opportunities.
Browse Available Tests: After passing the sample test, you’ll be able to see available tasks. These may include testing websites, mobile apps, prototypes, or new features. Each test typically comes with specific instructions, and you’ll be asked to complete certain tasks, like finding a product or signing up for a service, while sharing your thoughts aloud.
Provide Feedback: As you complete the test, you’ll be asked to verbalize your thoughts. This means you’ll speak out loud as you navigate through the website or app, explaining what you like, what confuses you, and what could be improved. Some tests may also require you to answer questions after completing the tasks.
Earn Money: Once you’ve completed a test, you’ll be compensated for your time and feedback. The payment for each test can vary but typically ranges from $10 to $60, depending on the complexity and duration of the test. Payments are made through PayPal, and most testers receive payment within seven days of completing a test.
Types of Tests on UserTesting
There are several types of tests available on UserTesting, each with different requirements and pay rates. Some common types include:
Website Testing: In this type of test, you’ll be asked to visit a website and perform tasks like browsing products, filling out forms, or completing a purchase. You’ll provide feedback on the website’s navigation, design, and user experience.
Mobile App Testing: Mobile app testing involves testing apps on your smartphone or tablet. Testers are asked to perform specific tasks in the app, such as signing up, making a purchase, or exploring features, while sharing feedback on the user experience.
Prototype Testing: Companies often test new features or prototypes of their websites or apps before they are released to the public. As a tester, you may be asked to interact with a mock version of a product and provide feedback on its usability and design.
Surveys and Interviews: In addition to usability tests, UserTesting may also offer surveys or live interviews where you answer questions about your experience with a product or service. These can be a good way to supplement your earnings and provide more detailed feedback.
Video Tests: Some tests require you to record a video of yourself as you navigate through a website or app. These tests are usually more detailed and pay higher amounts due to the extra time and effort involved in video recording.
How Much Can You Earn with UserTesting?
UserTesting is a flexible way to earn extra income by completing usability tests, but how much you can earn depends on several factors. Typically, testers can earn between $10 and $60 per test, depending on the length and complexity. For example, a simple website test might take around 20 minutes and pay $10, while a more detailed mobile app test could take 30-45 minutes and pay $20 or more.
While the earning potential is solid, it’s important to note that the number of tests available to you may vary depending on your demographics and the demand for testers in your area. Some testers may find more opportunities than others, so the amount you can earn each month may fluctuate. If you’re consistent and proactive, however, you can earn a nice side income by completing several tests each week.
Pros of Using UserTesting
Flexible Work: UserTesting allows you to work on your own schedule. You can choose when and how often you want to test websites and apps, making it an ideal side hustle for people with busy schedules or those looking to earn extra cash.
No Special Skills Required: Unlike other freelance platforms that require specific skills, UserTesting only requires that you are able to navigate websites or apps and provide clear, honest feedback. As long as you’re comfortable sharing your thoughts verbally, you can participate.
Quick Payments: UserTesting pays quickly, with most testers receiving payment via PayPal within a week of completing a test. This is much faster than many other online platforms, making it a good option if you need quick access to your earnings.
Variety of Tests: There are various types of tests available, including website testing, app testing, surveys, and video tests. This variety helps keep the work interesting, and you can pick tests that match your preferences and expertise.
Opportunity for Extra Income: While it’s not a full-time job, UserTesting provides an easy way to earn extra income in your spare time. If you consistently complete tests, you can earn a substantial amount over time.
Cons of Using UserTesting
Availability of Tests: The number of available tests can be inconsistent, and some testers may find it difficult to qualify for certain tests based on their demographic profile. This can make it challenging to rely solely on UserTesting for a steady income.
Competition for Tests: Many testers are vying for the same tests, especially for high-paying ones. This means you may not always be able to get the tests you want, especially if you’re just starting out and don’t have a lot of experience or ratings yet.
Qualifying for Tests: Not all testers will qualify for every test. Some tests may be targeted to specific demographics, so you may find that you don’t qualify for certain tasks. However, UserTesting often has new opportunities available, so persistence can pay off.
Limited Earning Potential: While you can earn decent money on UserTesting, it’s not a reliable full-time income. The platform is better suited as a side hustle or a way to earn extra cash in your free time.
Tips for Success on UserTesting
Complete Your Profile: Make sure your profile is complete and includes accurate demographic information. The more detailed your profile, the more likely you are to be selected for relevant tests.
Be Clear and Detailed in Your Feedback: Testers who provide thoughtful, detailed feedback are more likely to be invited to participate in additional tests. Speak clearly and explain your reasoning as you navigate websites or apps.
Be Proactive: Check for new testing opportunities regularly. The more tests you complete, the better your chances of getting invited to more tests in the future.
Invest in Good Equipment: Ensure your equipment (computer, microphone, camera, etc.) is in good working order, as high-quality recordings can help improve the accuracy of your feedback.
Conclusion
UserTesting is an excellent platform for anyone looking to earn money by providing valuable feedback on websites and apps. With flexible hours, simple tasks, and decent pay, it’s a great way to make extra income in your spare time. While it may not replace a full-time job, it’s a worthwhile option for people looking for an easy and accessible side hustle. If you enjoy providing feedback and exploring new digital products, UserTesting could be the perfect opportunity for you.